Norres

Digital transformation in the industrial hose market

Three digital modules that automate advisory and ordering and unlock additional revenue potential.

The impact

> €3M

additional annual revenue potential

75%

of dealers integrate the modules

>90%

of orders to be digital in future

The challenge

The previously manual and time-consuming process of selecting and ordering hoses caused significant inefficiencies. There was no central digital platform giving dealers an efficient overview and optimized advisory capability — which increased effort in advisory and order processing and harmed both efficiency and customer satisfaction.

The solution

Our solution consists of three digital modules: SchlauchFinder for efficient product selection, SchlauchFix for easy reordering and maintenance management, and an integrated e-commerce platform. They automate the ordering process, optimize dealers' advisory capability and boost both customer service and operational efficiency.