Digital transformation in the industrial hose market: Norres Baggerman x Bridgemaker
Digital transformation in the industrial hose market: Norres Baggerman x Bridgemaker
Growth and Business Building
Growth and Business Building
AI-driven Marketing & Sales
AI-driven Marketing & Sales
year
2022
2022
Customer
Norres
Norres
In the project with Norres Baggerman, we have developed and validated innovative digital modules that provide merchants and customers with an intuitive and efficient solution for selecting, consulting, and ordering industrial hoses. By automating and digitising previously manual processes, we create significant added value for both merchants and Norres Baggerman itself, thereby establishing a scalable platform for sustainable growth and operational success.
In the project with Norres Baggerman, we have developed and validated innovative digital modules that provide merchants and customers with an intuitive and efficient solution for selecting, consulting, and ordering industrial hoses. By automating and digitising previously manual processes, we create significant added value for both merchants and Norres Baggerman itself, thereby establishing a scalable platform for sustainable growth and operational success.
> 3 million €
> 3 million €
additional annual revenue potential
75%
75%
the dealer confirms integration of the modules into their sales processes
the dealer confirms integration of the modules into their sales processes
> 90%
> 90%
the dealer orders in the future via the digital solutions
the dealer orders in the future via the digital solutions
The challenge
The previously manual and time-consuming process of selecting and ordering hoses from suppliers resulted in significant inefficiencies. There was a lack of a central digital platform that could have provided suppliers with an efficient overview and optimized consulting capabilities. This gap led to increased effort in advising and processing orders, negatively impacting operational efficiency and customer satisfaction.
The previously manual and time-consuming process of selecting and ordering hoses from suppliers resulted in significant inefficiencies. There was a lack of a central digital platform that could have provided suppliers with an efficient overview and optimized consulting capabilities. This gap led to increased effort in advising and processing orders, negatively impacting operational efficiency and customer satisfaction.
The solution
Our solution consists of three digital modules: the HoseFinder for efficient product selection, the HoseFix for easy reordering, and maintenance management, along with an integrated eCommerce platform. These modules comprehensively automate the ordering process and optimize the advisory capabilities of retailers. They significantly improve customer service and increase operational efficiency by simplifying and cost-effectively managing the entire ordering and maintenance cycle.
Our solution consists of three digital modules: the HoseFinder for efficient product selection, the HoseFix for easy reordering, and maintenance management, along with an integrated eCommerce platform. These modules comprehensively automate the ordering process and optimize the advisory capabilities of retailers. They significantly improve customer service and increase operational efficiency by simplifying and cost-effectively managing the entire ordering and maintenance cycle.
